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Terms & Conditions
The service is subject to English law with the exclusive jurisdiction of the Courts of England and Wales.
Payment for sessions is required in advance, at time of booking.
Clinical Framework
All sessions last for approximately 50 minutes and take place individually.
For effective therapy, clients are required to attend regular weekly sessions.
7 Swans Therapy does not provide a crisis service.
7 Swans Therapy is unable to provide legal documentation or any reporting following nor during therapy.
Work will be contracted and the contract agreed on attendance to your first session. Your counsellor reserves the right to discontinue therapy at their clinical discretion.
To reschedule a session you will need to provide 48 hours' notice. Refunds are not possible without 48 hours' notice.
Block-booked sessions are non-refundable. It is however possible to reschedule sessions with adequate notice.
Confidentiality
7 Swans Therapy offers private and confidential counselling support. For online sessions you will need access to a reliable broadband connection, laptop or desktop and a confidential space where you won't be overheard.
Information provided is not shared or discussed with anyone outside of the company, other than in clinical supervision or if someone is considered to be at risk.
In instances where someone, particularly a child, is considered at risk of harm from themselves or others, this confidentially guideline would be lifted and a disclosure may be necessary.
Clients attending teletherapy agree to arrange sessions in confidential settings, where they will not be overheard or interrupted.
Safety
It is important that clients are resilient enough to engage in relationship counselling and all sessions, particularly an initial session, will include routine risk assessment. As relationship counselling can be challenging, it is important that clients are resilient enough to engage in the process and in some instances ongoing counselling is not recommended.
It may be appropriate to offer a referral to alternative mental health professionals in instances where assessments bring up concerns about a client’s wellbeing.
Where clients are affected by or responsible for behaviours that are considered violent or abusive, it would not always be considered safe to engage in relationship therapy.
Your counsellor has the right to cease counselling, particularly if the conduct of a client or client material is considered inappropriate.
Assessment
Initial sessions are an opportunity for assessment, to explore suitability for future sessions.
Any information provided will be stored confidentially and securely.
It will not be possible to engage in therapy unless clients are able to attend regular sessions in suitable confidential settings for therapy.
Your counsellor reserves the right to refuse relationship counselling, or bring sessions to a close, if it is felt that what is needed sits outside the limits of their competency or would be unbeneficial or not constructive.
Complaints
On occasion counselling can feel challenging and feelings of defensiveness or confusion are natural. This is a big part of change.
It can be helpful to talk about it and work through the feelings. If at any time the work feels unhelpful or if something feels too overwhelming; please do speak to Isobel. You can talk openly about anything. Your feelings are important and the service is committed to excellence within the scope of the clinical framework. It is always possible to revisit the contract agreement.
Steps will always be taken to strive towards best practise for your individual needs. It's important the client:counsellor fit is right for you and at any point in the work sessions can be brought to a close. If the fit does not feel right, alternative support can also be recommended without ill will. On these occasions no reports for future practitioners are provided due to strict confidentiality laws.
Punctuality
Being on time for an appointment is important as very often there will be no room for additional time given the arrangements with other clients.
Clients' responsibility
As a client you are responsible for making your own way to sessions, for parking and for the security of your vehicle during sessions. As an online client you are responsible for accessing a reliable broadband network, the security of your setting and your familiarity with Google Meet.
Payment
Payment for sessions is required in advance, at time of booking. Appointment arrangements are only confirmed once payment has been received. 7 Swans Therapy is a business name, Isobel Cheshire is your counsellor who works as a sole trader. You will not be charged VAT. Discounted block-booked sessions are payable via bank transfer.
Block-booked discounted rate payments are non-refundable but they are transferable to alternative dates if attendance is difficult.
There is a 48 hour notice requirement for non-attendance. All sessions can be moved but only with the standard 48 hours' notice. Payment will not be reimbursed if a notice of cancellation is not received prior to an appointment.
Accessing the right support
The service does not provide crisis support service. For immediate help call 111 and ask for Crisis Support or contact The Samaritans on 116 123.
Mobile Phones
Please switch off all mobile phones or turn them to silence during sessions, to avoid disturbance and distraction.
Session Recording
It is not permitted to record sessions without prior permission. Any attempt to do so will result in therapy ending.
Re-distribution or publication of session material is strictly prohibited.
Contact and Information
Communications and administration relating to all services will be provided via the email address submitted. It is the responsibility of the client to regularly check for communications providing updates or changes relating to the service.
Out of Hours Contact
Boundaries are in place to avoid sessional work outside the allotted time. For immediate help and support call 111 and ask for Crisis Support or contact The Samaritans on 116 123.
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