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Common Questions
How do sessions work?
Sessions take place face to face or online. For online sessions you will need a reliable internet connection and a laptop or desktop to access Google Meet for the session. You will also need a secure setting where you won't be interrupted or overheard.
A first session will offer a chance to talk through what's brought you to counselling, to establish a risk assessment and to explore if there is a good match in what you're looking for with what the service can provide.
The end of the first session will be an opportunity for contracting and discussing further bookings, recommendations for the length and the modality of therapy.
Will my data be stored safely?
Yes. 7 Swans Therapy respects the data provided and takes the security of your information very seriously. Data is stored safely under GDPR guidelines, using a highly secure service and is not shared with any third party. For any queries please visit the Privacy Policy page.
How can I set up an appointment?
The process is simple and includes three steps;
1. First click on the Interest in Sessions form and fill in and submit your details. This information is voluntary and need only be brief.
2. An initial assessment session will be offered via email.
3. The suggested session will be held for 24 hours and a payment will be required to book the session.
Do note that in some instances an appointment may not be possible and in these instances alternative routes to support will be suggested.
Refund and Cancellation Policy
You can move a session or cancel a session up to 48 hours in advance of the appointment.
Sessions can be moved but if the cancellation is made within this time the fee will not be refunded.
How do I pay for a session?
Once your form is received, if there is availability, you will receive an email with options for appointments and information about how to pay.
Sessions are confirmed only once payment has been received. Payment for a future session can be made at the time of booking.
Payment for an appointment is made via bank transfer or using secure online payments systems like Stripe or SumUp. For block bookings, payment by bank transfer is required.
Why do you need my data?
Your name, address and date of birth are needed for any forms of counselling, even email counselling, as a standard ethical framework to practise. This ensures service insurance and also professional conduct procedures, such as good working practices as guided by the British Association for Counselling and Psychotherapy (BACP). Further information will also be required on booking, for safeguarding and to frame the sessions under ethical guidelines. Any data provided will be respected and kept securely. Without this information it is not possible to provide a counselling service. Please visit the Privacy Policy for more information.
Can I do a combination of online and face-to-face sessions?
Yes. The platform you choose for your sessions is at your discretion. It can be beneficial to engage in an initial session face-to-face (dependent on availability) to help build a strong therapeutic bond and research shows the choices of how your counselling is delivered is determined entirely by your individual needs.
For the therapy to feel beneficial, it is recommended that you attend once-a-week, ideally at the same time on the same day.
AH, Leeds
"This has been a really positive experience overall and exceeded my expectations. I have had therapy before but never felt like I have ‘clicked’ with a therapist as much as I did with Isobel."
L, Lincoln
"Really helpful, impartial, insightful and asks the questions you need to be asked rather than questions you'd like to be asked!"
A, Lincoln
“Isobel was respectful at all times with how far and how deep each session went and was tailored to suit my needs and capacity to manage my thoughts and feelings...”
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